Legal

Refund policy

Apieventgrid does not take payment on this website. The rules below apply to invoices issued from the Ayutthaya desk for Desk Audit, Cohort Seat, Operator Circle, and scheduled workshops. They sit alongside any consumer protections that Thai law does not allow us to waive.

Eligibility

You may request a refund if you cancel in writing before the stated cutoff, if we cancel an intake and cannot offer a reasonable alternative date, or if we materially fail to deliver the confirmed syllabus (for example, fewer than half the live sessions occur and no make-up is offered). Changing your mind after worksheets have been marked is not, by itself, eligibility.

Timeframe to ask

Send the request to info@apieventgrid.digital within 14 days of the event that triggers it (cancellation, our notice of cancellation, or the last missed session). Include the invoice number and the email used on the booking. Late requests are considered only where Thai law requires it or where we caused a delay in notifying you.

Full refund

A full refund of the programme fee (excluding non-refundable items below) applies if you cancel at least 14 days before the first live session of a cohort or workshop, or if we cancel and you decline the alternative date. Desk Audit is fully refundable if you cancel before the recorded walkthrough is scheduled.

Partial refund

If you cancel between 13 and 5 days before the first live session, we refund 50% of the programme fee. After the first live session begins, refunds are limited to unused Operator Circle quarterly reviews (pro-rated) if you withdraw from Circle only. No partial refund is due for simply missing a week of homework.

Non-refundable items

Bank transfer fees charged by your bank, third-party payment processing fees we cannot recover, printed materials already shipped, and guest-engineer studio days that were confirmed with an outside instructor. VAT already remitted is handled according to Thai tax rules and may affect the net amount returned.

Refund process

1. Email info@apieventgrid.digital with subject line “Refund” and your invoice number. 2. We acknowledge within two working days. 3. We confirm eligibility or explain the gap. 4. Approved amounts return by the same method used to pay, unless that rail is closed, in which case we use a Thai bank transfer to an account in your name.

Processing time

Once approved, we instruct the return within 10 working days. Your bank may take additional time to credit the account. We will send the transfer reference when we have it.

Refund method

Same method as payment where possible. We do not refund onto a card or account that is not in the payer’s name. Currency is Thai baht unless the original invoice was issued in another currency by written agreement.

Cancellation by you or by us

You cancel by email; the timestamp in ICT on our inbox counts. We cancel only for instructor illness, venue failure, or insufficient seats to run a fair room. If we cancel, you choose a full refund or a transfer to a later intake at the original price.

Exceptions

If a public emergency in Thailand prevents travel to a Bangkok studio day, remote attendance or a make-up date is offered before any refund discussion. If you provided false access claims (for example, no real catalogue when the syllabus requires one) we may refuse a refund for that intake. Statutory rights under Thai consumer law remain available where they apply.

Contact for refund requests

info@apieventgrid.digital · 66 0-3522-6535 · Street: Moo 9, Thanu, Uthai; City: Uthai; State/province/area: Phra Nakhon Si Ayutth; Zip code: 13210; Country calling code: +66; Country: Thailand.

Last revised 13 August 2026. See Terms for enrolment contracts generally.